Legal and Regulatory

ABN Solicitors retain the copyright for the pages of this website and the content and information contained in those pages, with all rights reserved by us.

The content of this site may not, in whole or in part, be reproduced, copied, stored, transmitted, or used by any party, except for private non-commercial viewing purposes or where ABN Solicitors have given prior written consent.

ABN Solicitors endeavour to provide accurate and up-to-date information on our website. However, legislation and the law can constantly change and will affect individuals differently depending on specific circumstances.

ABN Solicitors reserve the right to alter the information on this website at any time.

The information contained within this website is no substitute for specific legal advice, and we will not accept any liability if you rely solely on information from the website.

Complaints Procedure

At ABN Solicitors, we pride ourselves on our professional service. We take complaints seriously and will respond promptly to any concerns regarding our services or company.

If you feel that we have failed to meet agreed standards or your needs, we encourage you to inform us at the earliest opportunity.

Step One

Please provide the full nature of the problem in writing to avoid misunderstandings. You can email us at a.noor@abnsolicitors.com or write to us at:

ABN Solicitors, 443 Rayners Lane, Pinner, Middlesex, HA5 5ET.

Step Two

Within 10 working days, we will acknowledge your complaint and confirm the next steps.

Step Three

The matter will be investigated within 10 working days of acknowledging receipt. If more time is needed, we will inform you with a revised timeframe.

Following the investigation, we will invite you to discuss the issue via a meeting or call. We will confirm our response within 10 working days of this discussion.

If a meeting is not required, we will provide a detailed written response within 21 working days of acknowledging your complaint.

Step Four

If you remain unsatisfied, you may request a review. Another legal professional may be involved in reassessing the decision.

We will provide our final position within 21 days of your request.

Step Five (Other Avenues)

You must first attempt to resolve the complaint with us. If the issue remains unresolved after eight weeks, you may contact the Legal Ombudsman.

If your complaint concerns our fees, you may apply to the Court for assessment under Part 3 of the Solicitors Act 1974.

The Legal Ombudsman

You may refer complaints about our work, fees, or service to the Legal Ombudsman, subject to time limits:

• Within six months of receiving our final response.
• Within one year of the act or omission being complained about.
• Within one year of when you became aware of the grounds for complaint.

For more information, contact the Legal Ombudsman:

Telephone: 0300 555 0333

From overseas: +44 121 245 3050

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

Solicitors Regulation Authority

If you believe a solicitor has acted dishonestly or unethically, you may report them to the Solicitors Regulation Authority (SRA).

The SRA does not handle poor service complaints; these should be directed to the Legal Ombudsman.

For more information, visit: SRA Website